Problem: Users who frequently text can get overwhelmed with incoming messages when left unread.
Solution: Design filtering features to assist with text management.
Tools: Sketch, Marvel, Paper, Post-its
Platform: iOS app
Role: Product Manager, UX Designer, Usability Tester
Discover & Define
From observation, I noticed a handful of users would read messages but would not respond. A few others wouldn't check their notifications until they had a few minutes to read through them. They either needed time to follow up or time allocated to messages.
Sketches & Wireframes:
I used this scenario to sketch paper prototypes and tested it with a few iOS users.
Feature 1: Footer Navigation
Filters help users organize types of messages. Users will have easy access to manage messages.
- "Unread" only applies to users who do not tap into every message or those who do not delete texts
- Favorites was a good bookmarking feature ie. address, shared link or image
Feature 2: Swiping
Swiping gives users the option to come back to messages when they are ready to respond. It serves as a reminder to follow up.
- Users like the memorability of the email inbox features - "mark as unread"
- Some users preferred a more simple UI and did not want the swiping - "it's too much like email."
- I discovered that the favorites still needed to be refined and wasn't a clear pain point
- I explored a hamburger menu for quick access to iPhone settings. This wasn't a pain point since users rarely needed to access settings.
Explore favorites/save feature, hamburger menu as a quick access to settings