Experience

See Resume

  • Adjunct Professor
    Sept 2024 - Present
    Teaching an undergraduate UX research course for Interaction Design majors.

  • Product Designer, Mobile app
    Jan 2025 - Present
    Led end-to-end design and research for mobile shopping app (Android & iOS). Led design for iOS 26 Liquid Glass and Material 3. Advanced mobile app design maturity and 3x’d design contributions.

    Product Designer, Customer support
    May 2022 - Dec 2024
    Led design of help ecosystem, focused on optimization and self-help. Decreased overall contact volume and launched company’s 1st chatbot

  • Senior Product Designer
    Nov 2020 - June 2022
    Supported digital transformation initiative with research for homepage, vendor deals, checkout and order tracking.

  • Senior Product Designer
    Nov 2018 - Feb 2020
    Led design for replatformed e-commerce website with new identity from concept to launch, resulting in $1M savings.

    Product Designer
    Jan 2017 - Oct 2018
    Improved customer experiences across multiple digital properties in company portfolio.

  • My 1st career before pivoting to UX Design: email, affiliate, influencer, social media marketing for consumer brands

Education

University of California, Irvine

  • Master of Human-Computer Interaction and Design

  • Bachelor’s of Arts, Psychology

  • Bachelor’s of Arts, Sociology

What People Are Saying

“Jenn consistently leads with patience, openness, and clarity. She’s not just a great designer — she’s a thoughtful collaborator who takes time to listen, reflect, and respond with empathy. She creates a calm, thoughtful space where questions are welcome and ideas evolve naturally.

— Sr. Product Designer

“My daily contacts with Jenn reveal her self-motivation, care for the craft and users, and selflessness in sharing knowledge with the team. She seeks out constructive criticism and is not hesitant to ask challenging thought thought-provoking questions. Her work is meticulous.”

— Associate Product Designer

“Jenn is someone who is unafraid of giving freely and empathizing radically with her team and users. She is well networked and used it to help our team find our core users who proved pivotal to our research.”

— Lead Product Designer