Experience
-
Adjunct Professor
Sept 2024 - Present
Teaching undergrad class for interaction design students -
Product Designer, Mobile app
Jan 2025 - Present
Currently improving the mobile app experience (iOS & Android)Product Designer, Customer support
May 2022 - Dec 2024
Lead design of help ecosystem, focused on optimziation, self-help and decreased contacts. Launched company’s 1st chatbot -
SeniorProduct Designer
Nov 2020 - June 2022
Supported digital transformation initiative with research for homepage, vendor deals, checkout and order tracking -
Senior Product Designer
Nov 2018 - Feb 2020
Led design for replatformed e-commerce website with new identity from concept to launch, resulting in $1M savingsProduct Designer
Jan 2017 - Oct 2018
Improved customer experiences for digital properties in portfolio -
My 1st career before pivoting to UX Design
Education
University of California, Irvine
Master of Human-Computer Interaction and Design
Bachelor’s of Arts, Psychology
Bachelor’s of Arts, Sociology
What People Are Saying
“Jenn consistently leads with patience, openness, and clarity. She’s not just a great designer — she’s a thoughtful collaborator who takes time to listen, reflect, and respond with empathy. She creates a calm, thoughtful space where questions are welcome and ideas evolve naturally.
— Sr. Product Designer
“My daily contacts with Jenn reveal her self-motivation, care for the craft and users, and selflessness in sharing knowledge with the team. She seeks out constructive criticism and is not hesitant to ask challenging thought thought-provoking questions. Her work is meticulous.”
— Associate Product Designer
“Jenn is someone who is unafraid of giving freely and empathizing radically with her team and users. She is well networked and used it to help our team find our core users who proved pivotal to our research.”